Online Support Specialist (F/M/NB)

Job Description

Your role

This is a multi-faceted position that will allow you to express your technical and human skills: implementation consulting, investigation of complex problems, consulting, training, etc.

You'll be responsible for providing technical support for game productions integrating online services, and you'll be responsible for ensuring that services and infrastructure are used correctly, from implementation through to production.

You will have to propose sustainable, flexible and stable solutions in a constantly changing context, on a wide range of subjects, and in an international, multicultural team.

You will popularize information to answer integration questions clearly and consistently: both through your technical documentation, and in person at meetings with our partners.

Responsibilities:

• Maintain relations with production teams and be their first point of contact.
• Analyze technical problems encountered by game developers (ticket management and resolution).
• Propose robust and sustainable solutions
• Guide technical teams during product integration (SDK, API, etc.).
• Train production team members in the use of our products.
• Create and maintain technical documentation for reference (Confluence).
• Examine infrastructure problems and make modifications to servers and network equipment.
• Ensure that technical solutions designed by production teams respect our constraints and best practices.